Terms and Conditions

Thank you for considering working with me, and I look forward to speaking with you.

Below are some details that will be useful for you to know about working with me. If you have any questions, please get in touch.

Terms and Conditions of Working Together

By booking a consultation with Charlie Ellis-James you agree to the terms listed below.

Booking

When booking your consultation please check you have chosen the right time zone. I am in the UK so I may be working at different times than you expect. The clock on my online booking system is a 24 hour clock.

Cancellations

Please give 24 hours’ notice of cancellation of your consultation. I often have a waiting list for last minute consults so please give me as much notice as possible so I can rebook the slot.

Cancellations with less than 24 hours’ notice will be charged.

The Consultation

The consultation will take place at the time indicated. If you arrive late at the meeting, we will still have to finish at the correct time so that I am ready for my next patient. You will be charged the full consultation rate.

For video consultations I will send you a link to join the video meeting. If for any reason it does not work, we will find another way to communicate. Please check your emails before your consultation is about to begin.

I might ask you for more information or photographs, we can discuss this as required during your consultation. This may be required to help determine the right remedy.

Contact Between Consultations

This will be discussed at your consultation. I might ask for email updates in-between consultations if needed.

Pharmacy

I will send you a prescription for your remedies after our consultation. I will also send you a contact of where to purchase them. You can purchase the remedies from other sources if you have them.

Acute, or First Aid, Prescribing

We will discuss taking other remedies during your treatment. First aid consultations can also be booked in between consultations if you have an acute symptom you need help with.

Homeopathy alongside mainstream Healthcare

Homeopathy works well alongside mainstream healthcare programs and medications. You will not be asked to come off medications during your treatment. You may be asked to go for additional health checks to see if your medications are still required.

Homeopathy is not instead of Accident and Emergency Care

If you need emergency healthcare, please contact your Doctor or Emergency Services.

Emergency Service

I cannot provide an emergency service. If you need emergency care, please contact the emergency services.

Confidentiality

I will not share your details with anyone. I am registered and abide by data protection laws in the UK. Please click through to my Privacy Policy for further information.

Emails

When you book a consultation with me, I will add your email address to my own client list so that I can contact you about your consultations, about news and courses, and about learning more about homeopathy. You can unsubscribe from this list at any time.

Health Notes

I am required by law to keep your consultation notes for 7 years. These will not be shared with anyone unless the law requires me to submit information for the protection of life.

The Consultation

Everything discussed at each consultation is confidential and will not be discussed with anyone else unless I have your specific instruction to discuss your information with other health professionals.

Code of Conduct

I abide by the homeopathic Code of Ethics and Practice.

Technology

I use Zoom, WhatsApp, Skype or Messenger for video calls. I use email for contact between consultations. I occasionally use the telephone and text messages. I will take every reasonable precaution possible to ensure the privacy of your information but it cannot be guaranteed across these technologies.

Payment

You can pay for your consultation by credit card during the consultation, or by PayPal or bank transfer after the consultation. If after, I will send an invoice through to you after the consultation. Please settle your invoice within 24 hours of your consultation.

Vouchers and discount codes

Vouchers and discount codes can be used to offset against the full price of a single consultation or course, but cannot be used in conjunction with any other offers.

Consultation Packages

I offer a series of discounts for prepaid packages. Please click here for details.